Petco

Christie Hudson a month ago

My experience was not pleasant. I visited this petco with my son as I was getting him his first fish. We needed a tank as well. There was a gentleman that was working by the fishes and another lady who was probably the shift manager on the floor at the time. I walked up to the gentleman and asked him if he could help me with picking out a fish. He stopped and said umm… I’m about to do something and walked off. The lady who was there looked at me asking for help and went back to being on her phone. I approached her and asked if she could help me and her face said it all. She prolonged a bit and bit and finally walked up to us. I mentioned, the customer service is not great here. When I said that, that is when she kind of opened up and looked as if she wanted to help.

Dennis Deleo a month ago

The staff and team at the Petco in Mt. Vernon are the best. The young lady that took care of me at the counter was packing out merchandise and when she saw me walking over to check out, she hustled over to the register and politely completed the purchase. My only complaint was that there is never any Fresh Step cat litter in stock.

monica correll 5 months ago

I had a great experience at Petco. The store was clean, well organized, and the staff was really helpful and friendly. They took the time to answer my questions and made sure I found everything I needed. I’ll definitely be coming back! Melissa was an excellent technician answering all my question and kind.

Madelyn Briones a year ago

My experience in this store today was very horrible when I made the appointment I spoke to Emily she advised me that I should bring all my dog's papers which I did on the day of the visit. On the day of the visit I bring all my dog's papers including rabies immunization records even extra papers the entire time she was shaking her head letting me know that I didn't have the the proper papers for my dog to get groomed. Immediately I got confused because I didn't understand what other paper she was asking I was getting a little irritated, she noticed and started to call me out because I was giving her an attitude I told her the level of frustration because I didn't understand what other things she needed the date of the rabies was there the doctor's name literally everything was on the paper and because she didn't felt that they were proper papers she told me that my pet wasn't getting groomed I was so irritated that I started yelling and that's when she told me to get out the store three times threw me at the store I was so upset that I left the store in parking lot there I met with a couple of people that had told me that she was really nasty and that she's done the same thing to t

Lori Merendino (Lori Jean) a year ago

FISH HAVE PARASITES! I have never had such a terrible experience. Incompetent people visit after visit. They don't know anything about the fish they sell you and give incorrect information. Let's start with the issues with my phone number. Each visit my number is given for points, after all I might as well since I spend so much money here. Come to find out all they had on record was ONE transaction. I was returning fish that Anthony told us weren't aggressive but they were extremely and disruptive in the tank for my Angel fish. I didn't keep the receipt because I had put it under my number so it would be on file just in case I had to return it but it wasn't, nothing was that i had purchased and they would not give me the credit for those 4 fish. They knew and remembered me buying them and still wouldn't give me a credit. WHO IS TAKING MY POINTS, THE EMPLOYEES PUTTING IN THEIR NUMBER TO GET THE POINTS? During that visit, I decided to buy two angelfish. Little did we know that Anthony knowingly sold us two angel fish that were in an isolation tank with a parasite. You could imagine what this did to my tank and all of my other healthy fish over the next few days. I spent so much mon